ZizoBet Privacy Policy

At ZizoBet, we take your privacy seriously, and this policy explains how we collect, use, store, and protect your personal information when you visit zizobet.com or use our services. Our ZizoBet platform is operated by Santeda International B.V, registered in Curacao under Company Number 151296, and licensed by the Curacao Gaming Authority under License Number OGL/2024/1798/1048. By registering an account and using ZizoBet Casino, you agree to the practices described in this document.

Information We Collect

When you create an account or use our services, we collect various categories of personal information necessary to provide you with a safe and compliant gaming experience. Here at ZizoBet, we gather this data directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers or identity verification services.

• We collect your full name, date of birth, email address, phone number, and residential address during registration
• We gather payment details when you make deposits or request withdrawals, including card information or cryptocurrency wallet addresses
• We track your gaming activity, including games played, bets placed, deposits, and withdrawals, to improve our services and ensure fair play
• We record your IP address, device type, browser information, and login timestamps for security purposes
• We may collect identification documents, such as a passport or utility bill, as part of our Know Your Customer (KYC) verification process

How We Use Your Information

Our ZizoBet team uses the information we collect for several legitimate purposes connected to providing, securing, and improving our platform. We process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant to our users in the United Kingdom, Spain, Germany, France, and Italy.

• We use your data to verify your identity and age, ensuring you meet our eligibility requirements
• We process your payment information to facilitate deposits and withdrawals through methods such as Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrencies
• We monitor your account activity to detect and prevent fraud, money laundering, and other illegal activities
• We send you promotional communications, such as details about our welcome bonus or ongoing offers, where you have consented to receive them
• We analyze gameplay data to personalize your experience and recommend games that suit your preferences
• We use your contact details to respond to inquiries submitted to our customer support team

Legal Basis for Processing

We at ZizoBet process your personal data based on several legal grounds, including the necessity to perform our contract with you, compliance with legal obligations under our gaming license, our legitimate interests in preventing fraud, and, where applicable, your explicit consent for marketing communications.

Sharing Your Information

Our Zizobet platform does not sell your personal data to third parties. However, we may share your information with select partners and service providers who assist us in operating our business effectively.

• We share data with payment processors to facilitate transactions involving Visa, Mastercard, Neosurf, MiFinity, and cryptocurrency payments
• We may disclose information to regulatory authorities, including the Curacao Gaming Authority, when legally required
• We work with identity verification providers to complete KYC checks before processing your first withdrawal
• We may share data with IT service providers who host our platform and maintain our security systems
• We may disclose information to law enforcement agencies if required by applicable law or court order

Cookies and Tracking Technologies

We use cookies and similar technologies on zizobet.com to enhance your browsing experience, remember your preferences, and analyze how you interact with our site. These technologies help us understand which features of ZizoBet Casino are most popular and allow us to improve our offerings over time. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our Zizobet security protocols include encryption of sensitive data, secure server infrastructure, and regular security audits. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Payment Data Protection

When you make a minimum deposit of €10 or process a withdrawal, we ensure that your financial information is encrypted and handled according to industry security standards, including PCI DSS compliance for card transactions.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with our legal and regulatory obligations under our Curacao Gaming Authority license. Typically, we retain account and transaction records for a minimum period required by anti-money laundering regulations, even after you close your ZizoBet Casino account.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at ZizoBet are committed to honoring these rights wherever applicable under GDPR or other relevant data protection frameworks.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information in your account
• You may request the deletion of your personal data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing communications
• You can withdraw your consent at any time where processing is based on consent
• You may request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at [email protected], and we will respond to your request within a reasonable timeframe.

International Data Transfers

As our Zizobet Casino serves players across multiple countries, including the United Kingdom, Spain, Germany, France, Italy, Australia, and Canada, your data may be transferred and processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers, in line with our obligations as a licensed operator.

Third-Party Links

Our website may contain links to third-party websites, such as payment providers or affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

Children's Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information from our systems.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Continued use of ZizoBet after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this privacy policy or how we handle your personal data, please reach out to our dedicated support team. We are available 24/7 via live chat, or you can email us directly at [email protected] for privacy-related inquiries.